Policies

Refunds and Exchanges

All pattern sales are final due to the type of item you are purchasing (a PDF file). If there is an issue with your zipper tape order, please contact me and I'll correct this for you.

Shipping

All orders of physical items will be shipped from Toronto, ON Canada using Canada Post.

Zipper tape sales will ship once a day from Monday to Friday. Orders placed over the weekend will ship Monday morning. Please allow 1-3 business days to prepare and ship your zipper tape order.

OVERSIZED ITEMS: I have been absorbing costs of oversized shipments however I can no longer do this due to very high shipping costs. If you place an order for a lot of interfacing, this may require an add-on fee of $18 + tax for oversized parcels. 

I no longer offer shipping without tracking due to lost parcels since Covid. 

US and International Customers: the customer is responsible for researching and being aware of any customs duties/fees that may occur and order accordingly.

Additional Policies and FAQs

ZIPPER TAPE ORDERS : all continuous zipper tape will be cut to a maximum length of 15 metres . Bulk zipper tends to have flaws and I measure, cut and roll by hand which is difficult with lengths longer than 15 metres. 

Please contact me with any questions!!! I will do my best to respond to any questions as quickly as possible!

©2024 Blue Calla Creations. All Rights Reserved. Written permission is required to copy and or distribute copies of this pattern or instructions. Celine is happy to allow products made from this pattern by a home sewer to be sold. Patterns must be purchased retail and the items must be made by one person, in their home. Mass Production is strictly prohibited and will result in a change to these policies.